Study Guides

Certification Study Guides

Deep-dive study guides for every exam domain. Read through each section to build mastery before taking the exam.

CSAFoundation
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System Administrator

Platform Configuration & Management

Prepare for the CSA certification covering platform navigation, instance configuration, collaboration apps, self-service, database administration, and development basics.

6 domains90m exam70% to pass
Platform Overview & NavigationInstance ConfigurationCollaboration AppsSelf-Service & AutomationDatabase Management & SecurityData Migration & Integration
CADIntermediate
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Application Developer

Scripting & Application Design

Practice for the CAD certification with questions on application design, UI customization, automation, security, and integrations.

6 domains90m exam70% to pass
Designing & Creating AppsApplication UISecurity & AccessApplication AutomationExternal DataManaging Applications
CIS-DFIntermediate
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Data Foundations

CMDB & CSDM

Master CMDB configuration, data governance, and the Common Service Data Model for the CIS-DF certification.

5 domains90m exam70% to pass
ConfigurationIngestionGovernanceInsightCSDM Fundamentals

Community-created study aids. Not official ServiceNow exam content.